At Elegantcategory, we stand behind the exceptional quality of our handcrafted luxury lighting. Each lamp undergoes rigorous inspection before leaving our workshop. We are committed to your complete satisfaction with every purchase.
Please carefully inspect your lamp immediately upon delivery. Our pieces are shipped with premium packaging and full insurance. If you notice any damage or defects, please contact us within 48 hours of receipt with photographs of the item and packaging.
We will arrange for return shipping at no cost to you and provide a replacement or full refund based on your preference.
Due to the handcrafted and bespoke nature of our luxury lighting, returns are accepted under the following conditions:
Custom-designed and signature collection pieces are made to order and cannot be returned unless damaged or defective.
To initiate a return, please contact our customer service team:
Our team will guide you through the return process and provide a return authorization number. All returns must be shipped in the original packaging with all components and documentation included.
Once we receive and inspect the returned item, we will process your refund or replacement within 5-7 business days. Refunds will be issued to the original payment method. Replacement items will be crafted and shipped with priority handling.
All Elegantcategory lamps include a lifetime warranty on craftsmanship and materials. This warranty covers defects in workmanship but does not cover damage from misuse, accidents, or normal wear. LED components are warranted for their rated lifespan.
Warranty service includes repair or replacement at our discretion. Contact us for warranty claims with proof of purchase and description of the issue.
For damaged or defective items, Elegantcategory covers all return shipping costs. For other eligible returns, return shipping is the responsibility of the customer. We recommend using insured shipping with tracking for all returns.
Our customer service team is here to assist with any questions or concerns about returns and exchanges.